How we look after your details.

Who we are

Nobile Stone Ltd (company number 17373872, registered in England and Wales), Unit 9, Heston Industrial Mall, Church Road, Hounslow TW5 0LD, is the data controller for this website. Questions about your data: studio@nobilestone.co.uk or 020 8087 5069.

What we collect

• Enquiry details — your name, phone number, email address, postcode or address, and anything you write in a message, quote form or the chat advisor.
• Project details — kitchen measurements, layout sketches, plans and the photographs you upload of your kitchen or bathroom.
• Technical data — the IP address, browser and pages visited that our hosting provider records in standard server logs and, if you accept advertising cookies, cookie identifiers and ad-click details collected by Google Ads.
• Visitor statistics — aggregated page visits, referrals, approximate location and device/browser information collected through Vercel Web Analytics.

Why we use it

• To answer your enquiry, produce an estimate and a written quote, and arrange a template visit and installation — necessary to enter into and perform a contract with you.
• To keep records of quotes, orders, warranties and payments — our legitimate interest in running the business and a legal obligation for accounting records.
• To improve the website and our estimating tools using anonymised, aggregated information — our legitimate interest.
• To see which of our Google ads lead to enquiries, only with your consent, which you can withdraw at any time with ‘Cookie settings’.

Our chat advisor sends the messages and photographs you choose to submit to OpenAI to answer your worktop questions. The visual kitchen planner uses the layout and measurements you enter in your browser; it does not send photographs for analysis. Planning details are carried in browser session storage when you continue to the exact slab quote form. Final dimensions and material details need workshop confirmation. Chat history is saved in your browser for the session. Details you submit in an enquiry are kept with that enquiry. We do not use your photographs in marketing without your written permission.

We do not send marketing emails or texts unless you have asked us to, and you can stop them at any time by replying “stop”.

Who we share it with

Only the service providers we need to run the site and respond to you: our hosting provider (Vercel), our transactional email provider (Resend), OpenAI for the chat advisor, Meta if you message us on WhatsApp (under its own terms) and, if you accept advertising cookies, Google (Google Ads), which acts as an independent controller under its own terms. Apart from Google and Meta, each acts on our instructions. We never sell or rent your data.

How long we keep it

Enquiries that do not become an order are deleted after 24 months. If you become a customer, we keep your quote, order, warranty and payment records for six years after installation, as required for tax and to honour your warranty.

Cookies and local storage

We use Vercel Web Analytics to understand which public pages people visit. This service does not use third-party cookies for visitor tracking. Our integration removes query parameters and fragments from tracked page addresses and sends no custom events, contact fields, uploaded photographs, worktop measurements or quotation totals. See Vercel’s Web Analytics privacy information for details.

If you click ‘Accept’ on our cookie banner, we use Google Ads cookies (for example _gcl_au, which lasts 90 days) to see which of our Google ads lead to enquiries, and Google may also use them to show you our ads on other websites. If you click ‘Reject’ or don’t choose, Google Ads code doesn’t load and no advertising data is shared with Google Ads. You can change your choice at any time with ‘Cookie settings’ at the bottom of every page. The site also stores small amounts of information in your browser — for example a draft of your quote form or your chat with the advisor — so you do not lose your place. These saved drafts stay on your device; details you submit to us are handled as described above.

Your rights

Under UK GDPR you can ask for a copy of the personal data we hold, ask us to correct or delete it, restrict or object to how we use it, or ask for it in a portable format. Email studio@nobilestone.co.uk and we will respond within one month. If you are unhappy with our response you can complain to the Information Commissioner’s Office at ico.org.uk.

Changes

We will post any changes to this policy here, with the date at the top. This version is dated 10 October 2026.